FREQUENTLY ASKED QUESTIONS

Product Related Questions

MOBILEGRIP™

Why choose StygianForce MobileGrip™ over other mobile gaming controllers?

Unlike other controllers, StygianForce MobileGrip™ does not face issues like technical failures, compatibility issues or risks of getting banned after being detected for the use of 3rd party software to “cheat” by the games you play. 


This is made possible because it is designed to operate without batteries, zero electronics is involved, and does not require any tampering with game or device software. 


More importantly, it appeals to users who prefer the authenticity of using the touchscreen for mobile gaming. 

Can the StygianForce MobileGrip™ fit my smartphone?

If your phone is smaller than 6.24", there shouldn't be any issues.

What games can be played with the StygianForce MobileGrip™?

All landscape games. It is not restricted by games compatibility.


(Ctrl-F & Search for the game you are looking for!)
If a game is not there, write to us and let us know so that we can add it in!


Alto's Odyssey

Arena of Valor 

ARK: Survival Evolved 

Asphalt 8: Airborne 

Asphalt 9: Legends 

Assassin's Creed Rebellion 

Auto Chess: Origins 

Battlefield Mobile 

BattleHeart 

Bleach Mobile 3D 

Bloons TD 5 

Bloons TD 6 

Bowmasters 

Brawl Stars 

Brutal Age: Horde Invasion 

Call of Duty: Global Operations 

Choices: Stories You Play 

Chrono Trigger 

Clash of Clans 

Clash of Kings 

CluedoCrashlands 

Critical Ops 

Crusaders of Light 

Cyber Hunter 

Cytus II 

Dead Effect 2 

Dead Trigger 2 - Zombie Survival Shooter 

Deer Hunter 2018 

Disney Heroes: Battle Mode 

Don't Starve: Pocket Edition 

Dragon Nest M - SEA 

Dungeon Hunter 5 - Action RPG 

Errant: Hunter Soul 

Evoland 

Exploding Kittens - Official 

Fallout Shelter 

FIFA Football 

Football Manager 2019 Mobile 

Fortnite Mobile 

FreeFire 

Fun Run 3 - Multiplayer Games 

Gardenscapes 

Garena Contra Returns 

Garena Speed Drifters 

Goat Simulator 

Grand Theft Auto III 

Grand Theft Auto: San Andreas 

GTA: Chinatown Wars 

GTA: Liberty City Stories 

Guns of Glory 

Gunslugs 2 

Heroes and Castles 2 

Heroes of SoulCraft - MOBA 

Hockey Nations 2K18 

Homescapes 

Honor of Kings 

Hungry Dragon 

Idle Heroes 

Infinite Tanks 

Into The Dead 

Kingdom Rush Frontier 

Kingdom Rush Origins 

Kingdom Rush Vengeance 

Last Shelter: SurvivalLifeAfter 

Lineage 2: Revolution 

Lords Mobile: War Kingdom 

Mafia City 

Maplestory Mobile 

Marvel Future Fight 

Metal Slug 

Minecraft Pocket Edition 

Minecraft: Story Mode 

Minecraft: Story Mode - Season Two 

Mobile Legends 

Mobile Royale 

Modern Combat 5: eSports FPS 

Modern Combat Versus: New Online Multiplayer FPS 

Monster Hunter Stories 

MU Origin 2 

My Boy! Free - GBA Emulator 

My OldBoy! 

GBC Emulator 

NBA 2k19 

NBA Mobile 

Need for Speed No Limits 

Neon Chrome 

Oceanhorn 

Old School Runescape Mobile 

Order & Chaos 2: 3D MMO RPG 

Overkill the Dead: Survival 

Perfect Piano 

PES 2019 

Plant Vs Zombies 2 

PUBG Mobile 

Ragnarok M: Eternal Love 

Rangers of Oblivion 

Real Racing 3 

Real Steel 

Riptide GP 

Rise of Civilizations 

Roblox 

Rules of Survival 

SAS: Zombie Assault 4 

Scribblenauts Remix 

Shadow Fight 3 

Shadowgun: Deadzone 

Shadowgun: Legends 

Slotomania Slots 

Star Wars: KOTOR 

Street Fighter IV Champion Edition 

Summoners War 

Survivalcraft 2 

Terraria 

The Amazing Spider-Man 2 

The Game of Life 

The Sims Mobile 

The Walking Dead: Season One

Trial Xtreme 3 

UNO 

Utopia: Origin - Play in Your Way 

Vainglory 5v5 

World Series of Poker (WSOP)

Zombie Gunship 

Zombieville USA 2 

Zynga Poker 

I can't seem to fit my phone into the MobileGrip™ with my phone case on, what do I do?

The StygianForce MobileGrip™ was not designed for use with phone cases on. There are too many different cases of different sizes, it would be impossible to find a one-size fit all dimension.

My StygianForce MobileGrip™ doesn't seem to be stretching at all.

In an event when you encounter any damaged, defective or missing parts, please do not hesitate to drop us an email at info@stygianforce.com with photos of the issue and your order number so our Support team can do their best to assist you. 

How do I care for my StygianForce MobileGrip™?

You can use the MicroFiber Cloth provided to remove and dirt on it. Next, you can then use the Mobile Care Wipes to disinfect your MobileGrip. This should be done at least once a week to maintain proper hygiene 

MOBILETRIGGER™

What is a MobileTrigger™ ?

The StygianForce MobileTrigger™ is designed to primarily improve on the “Claw Grip” but also acts as an alternative for those who are not able replicate it. It can improve on your hand usage by allowing you to play with 4 fingers instead of being stuck with just 2 thumbs. It's a better and easier "Claw Grip" for mobile.

Click here to find out more.

It can't fit on my smartphone, what do I do?

If you are using any phone cases, we suggest you remove and do without it whilst using the MobileTrigger™. 


If not, please do not hesitate to drop us an email at info@stygianforce.com with photos of the issue and your order number so we can do their best to assist you.

What kind of games does it work on?

At the present moment: PUBG Mobile, Fortnite Mobile, Rules of Survival, Knives Out, FreeFire, Critical-Ops & Grand Battle Royale.

If a game is not there, write to us and let us know so that we can add it in!

MICROFIBER CLOTH

What is so special about this MicroFiber Cloth?

Our StygianForce Microfiber cloth is a 70% polyester 30% polyamide European hybrid weave of split-microfibers. 


 It is 30% thicker than regular microfiber cloths for higher durability and long lasting use. It will remove dust, dirt, liquid stains, grime and most importantly oily fingerprints smudges without the use of any chemicals. 


Most importantly, it is 100% safe for cleaning all types of surfaces, primarily delicate glass surfaces like phone screens, tablets, smart watches ,computer screens and eyewear.

How do I care for my Microfiber Cloth?

The Microfiber Cloth should be hand-washed with warm water. The warm water opens up the split fibers, allowing them to release the dirt trapped. 


Avoid washing The Microfiber Cloth with other fabric materials to prevent clogging in the pores. 


Do not attempt to machine dry, preferable to air dry only. 


Avoid using any form of detergent, bleach or fabric softener to wash the cloth. This will damage the fibers of the cloth and reduce it's efficiency and lifespan.

MOBILE CARE WIPES™

How do I use the Mobile Care Wipes™ ?

They come in a set of 2. Start with the "Wet Wipe" and thoroughly run through the surface that requires cleaning. Followed by the "Dry Wipe" to remove any remaining excess.

Is this safe on the human skin?

Yes, it has been certified and clinically safe to be used your own skin.

What is in the cleaning solution?

It contains a mix of alcohol & water.

LEATHER CARRYING POUCH

What is Vegan leather?

It is synthetic leather that is not made from any animals. 

What happens if my leather bag spoils and I want to get a replacement?

We do not sell any replacements for the leather bag. 


However, you can write into us at info@stygianforce.com so that we can do their best to resolve your issue.

Payments

How can I pay for my purchases?

You pay for your purchases via Paypal or Stripe, which accepts both debit and credit cards. 

Will there be other payment methods made available?

Not at this moment but we are looking into it.

Orders

I made a purchase by mistake, can I get a refund?

Only if your order has not been shipped will you be eligible for a refund.

I made a mistake, can I change my order?

Only if your order has not been shipped will you be eligible for a change in order or a refund.

This product is amazing and I want to increase my order quantity, can you help me combine the order?

That would only be made possible if your order has not been shipped. 

Delivery

How much does shipping cost?

Final shipping cost will be calculated on checkout at our shopping cart page, depending on your location. 

How will my order be delivered?

We deliver your order straight to your doorstep by local courier, as long as someone is there to receive the delivery.

How long does delivery take?

Under normal circumstances, please allow for up to 1 working day (excluding Saturdays and Sundays) for your order to be processed and 7-45 working days for your package to be fulfilled and delivered, depending on your location*.


If that's too long, you can opt for express shipping, though prices will be much higher.

How do I track my order?

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately.

RETURNS & REFUNDS

My order has arrived but I don't like what I ordered, can I change it?

We at StygianForce stand behind our products and believe to provide not only the best chair of its kind but also the best experience to our customers! However, if you still don’t feel completely satisfied with your purchase, we want to make sure to make the exchange or return process as convenient as possible for you. 


Click here to find out more.

Facing an issues with your order?

In an event when you encounter any damaged, defective or missing parts, please do not hesitate to drop us an email at info@stygianforce.com with photos of the issue and your order number so our Support team can do their best to assist you.