WARRANTY

All StygianForce products and orginial parts are covered under warranty for a period of two (2) years. This warranty shall be effective for purchases of StygianForce products as of the date of delivery. All warranty claims require a video/picture of issues to properly diagnose.

WARRANTY COVERS:

  • Missing parts from the purchased products at the time of delivery.

  • Defects in the manufacturing of materials used for the Products at the time of delivery.

  • Defects in the functionality of StygianForce Professionals Kit pertaining -- MobileGrip, MobileTrigger, GripLocks, Leather Carrying Pouch.

  • Damages occurred through the delivery process.

WARRANTY DOES NOT COVER:

  • Wear and tear of surfaces, including but not limited to cuts, scratches or damage caused by accident, abuse, misuse, water, flood, fire, pets, or other acts of nature or external causes.

  • Damage to a product that has been modified or altered without written permission of StygianForce.

  • Damage caused to the products during self-assembly due to failure to adhere to the self-assembly manual instructions provided by StygianForce.

TERMS & CONDITIONS

To benefit under this warranty, StygianForce must be notified via chat, contact form or email, info@stygianforce.com, of any defect occurred. StygianForce reserves the right to request images or videos of claimed defect in order to resolve the claim properly. 


Where StygianForce has determined that a benefit under this warranty may be claimed, the costs incurred in replacing such defective part (including cost of part and postage) shall be borne by StygianForce. 


Any repair or replacement under this warranty is limited to the defective part or material only. Any replacement part shall be sent to the shipping address of the original purchaser.


To the extend permitted under the applicable under Singapore's Laws, all parts replaced or repaired under this warranty shall be warranted for the remainder of the original Warranty Period, or 30 days, whichever is longer. 

RETURNS & REFUND POLICY

We at StygianForce stand behind our products and believe to provide not only the best mobile gaming accessories of its kind but also the best experience to our customers! However, if you still don’t feel completely satisfied with your purchase, we want to make sure to make the exchange or return process as convenient as possible for you. 


Before considering a return, don’t forget that your StygianForce Professionals Kit is covered by our 2-year warranty. We will do our best to resolve any issues you could have. Please reach out to us,info@stygianforce.com

TERMS & CONDITIONS

If you still wish to proceed with a return, please make sure to meet the following requirements:

  • Return product within thirty (30) days of delivery date.

  • To be returned in Original Packaging

  • Product must be in excellent condition.

Return shipping fees will be covered by StygianForce, ONLY IF, returns are received by warehouse within ten (10) days of return label being sent. If received outside of this window, the return may not be honored. 

Outside of Singapore, customers are responsible to pay return shipping. 


If the reason for return is due to phone compatibility, the return may not be honored. You were required to check your phone compatibility before purchasing.


If the requirements are met there are no extra fees involved in the return process (excluding original shipping costs). Only if product wasn’t returned in required condition a 20% restocking fee may apply. 


Do note that the risk of loss of any returns are borne by the consumer once the product to be returned has been passed to the courier. You are responsible that your returns are properly packed and shipped back to us.Any filing of claims for damages with carriers must be done at the consumer's discretion and responsibility.


Refunds will be issued within 7 days after receiving and inspection of returned products. Same payment method used for the purchase of returned product will be used for refund. 

All returns and refunds decisions by StygianForce shall be final.